You may already have some qualifications to become a help desk technician today. For example, if you’ve worked in customer service before then you have a solid foundation, but you may need to build your technical skill set. After finishing CS50 I knew help desk engineer I was pretty serious about becoming a Software Developer, so I decided to enroll full-time into one of the major Bootcamps here in Canada, Lighthouse Labs. I quit my last helpdesk job in December 2020 to start Bootcamp from January-April of 2021.
Whether one is completely new or has had some exposure to IT, this program is highly recommended to get started in the field of technology. It also serves as an excellent option for those in need of retraining. Technical knowledge isn’t the only thing you’ll develop at the help desk.
What does a Help Desk Engineer do?
Entry-level positions are ideal for job seekers new to a career field or transitioning from a related role. Service desk analysts are an integral part of any organization that uses or offers technology functions to its customers. They are responsible for resolving staff and customer technological questions that need technical support. Typically, they troubleshoot network, hardware, and software problems. You can learn to successfully protect a computer network and gain useful skills in risk management, cybersecurity, and cryptography with Alison’s free online Network and Security courses. They have computer networking classes that teach about LANs and WANs as well as introduce the network architecture and protocols used in security.
There are over 3,800 job listings for help desk positions on Glassdoor as of September 2023 [2]. At DigitalDefynd, we help you find the best courses, certifications and tutorials online. Hundreds of experts come together to handpick these recommendations based on decades of collective experience.
Help desk engineer vs. Desk support technician
I’ve been there for just over 6 months now and I’m way more satisfied being a Developer than I ever was in any IT Helpdesk job I had before. Landing one of these positions could help you on your way to a long and robust career in IT, so let’s take a closer look at what you can expect from the experience. The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.
The article below outlines a few techniques for finding and applying to entry-level help desk jobs. Any learner can claim a Free DigitalDefynd Certificate to validate anything they learn online. So far, 60,000+ professionals have enhanced their CVs and profiles by adding our certificates.
Typical career paths to becoming a service desk analyst
Interview questions vary from job to job, which can make it difficult to feel confident and prepared. Despite not knowing every question you’ll be asked, practicing for your interview can increase your confidence. If you have a specific company in mind, you can also use Glassdoor to search for that company and view interview questions submitted by people who have undergone the recruitment process.
When drafting your resume, remember that employers sometimes use applicant tracking systems (ATS). These systems use filters to identify specific keywords, making it easier to process applications quickly. Your resume is more likely to be seen if the language describing your skills matches the keywords employers use. You can read nine more ways to enhance your resume with the article below. Read on for company-specific insights and tips on enhancing your resume. With experience, you could become a manager or senior IT support technician.
Most in demand jobs and salaries
Out of all the job searches I’ve made, Zippia has been impressive enough to keep on testing it out. Zippia has given me hope again that I can get out of my dead-end warehouse job and find something better, something actually related to my major. Understand a company’s culture before you apply for a job through reviews, financial performance, and salaries. Email us at [email protected] for inquiries related to contributed articles, link building and other web content needs. For example, the technician may be speaking with an individual who will lose a major sale if their issue is not quickly tended to.
- In general, senior infrastructure engineers earn the most working in the hospitality industry, with an average salary of $123,360.
- Empathy is hands down more important than technical help desk skills.
- The Find a job service can help you with your search for jobs and send alerts when new jobs become available.
- “Take advantage of your relationship with other departments in the IT sphere,” she urges.
- With the technical and interpersonal experience you can gain in a help desk role, it’s no wonder why this is such a common starting point for IT professionals.
- In most organizations, when there is an issue with an employee’s IT, they are either going to open a help desk ticket through their web interface or they are going to pick up a phone and call the help desk.
To go beyond the top of the ladder would be to become a C-level executive, Director, Independent Consultant, Analyst or VP. Some people work for 30 years and don’t get to the metaphorical ‘top of the ladder’. I firmly believe you could be a Senior Systems Engineer up until you are ready to retire and be completely happy.
